WHAT ARE YOUR SHIPPING OPTIONS?
Orders over $150 before tax qualify for free standard shipping within North America.
We ship all orders through Canada Post, standard shipping. Shipping is calculated based on your postal code. If you require an alternate shipping method, please send us an email and we can try out best to accommodate!
Return shipping is included for orders within Canada. Orders from the US will be required to pay for shipping on returns. Any duties, taxes, COD, or fees incurred on return packages from the US will be deducted from the final refund total.
If you decide to return your order, the initial shipping cost will not be refunded. Any fees incurred on return packages will be deducted from the final refund total. This includes any duties, taxes, COD.
If your package gets sent back to our warehouse with a "return to sender" notification due to the customer providing incorrect shipping information, we will charge an additional shipping fee to send the package to the correct address, plus charge the cost of the return package.
IN STORE PICK UP
Save on shipping by choosing in store pick up. At checkout, specify which location you'd like to pick up your order. You will receive a pick up confirmation once your order is ready, within 3-7 business days. Please bring your order confirmation and valid photo ID to pick up your order. If you'd like someone else to pick up your order, please email firstname.lastname@example.org with their full name and we can update the information.
DO YOU SHIP INTERNATIONALLY?
Currently, we do not ship internationally. If you really love something, please email email@example.com and we will see what we can do.
HOW LONG WILL MY ORDER TAKE TO SHIP?
We try our best to ship within 2-4 business days of receiving your order and will notify you if we are out of stock or back ordered on an item. Please note: Orders are not processed or delivered on weekends and holidays.
Canada Post Standard Shipping: 1 to 7 business days*
*Some exceptions may apply to rural areas
CAN YOU PROVIDE ME WITH A TRACKING NUMBER?
Canada Post will email you a tracking number once your package has shipped, so be sure to check your email and junk mail folder. If you have not received one, please email us at firstname.lastname@example.org and we will update you with the status of your order. Please keep in mind that if you place your order on a Thursday, Friday, or holiday, it may not get shipped until the following week.