Delivery & Returns

RETURN POLICY - IN STORE

Regular Priced Merchandise

Items returned within 7 days of purchase will receive a full refund. After this, an exchange or store credit will be issued up to 30 days from the date of purchase. The original form of payment must be present to receive a full refund. In its absence, a store credit will be issued.

Items must be unworn, unwashed, and have all original tags attached.

Bodysuits, jewelry, bralettes, candles, hosiery, socks, undergarments, hand sanitizer and face masks are final sale.

Items purchased in store cannot be processed for return via mail/online. Your card must be present to receive a full refund.

Sale Merchandise

Items purchased on sale can be brought back within 14 days for an exchange or store credit.

RETURN POLICY - ONLINE

https://track.shipstation.com/f/r/g/5W6WVnlLRyeCJp76dzpmdw%3D%3DSale Merchandise (including promotional discounts)

Items returned within 30 days of the shipment date will receive an exchange or store credit. Items marked as final sale cannot be returned for an exchange or refund.

Regular Priced Merchandise

Items returned within 30 days of the shipment date will receive a full refund.

Details

Items must be unworn, unwashed, and have all original tags attached. Bodysuits, jewelry, bralettes, candles, hosiery, socks, undergarments, hand sanitizer, and face masks are a final sale.

Canadian orders: Click here to request a prepaid return label. (Don't forget the space in your postal code!)

WHAT ARE YOUR SHIPPING OPTIONS?

Orders over $100 qualify for free standard shipping within North America.

We ship Canadian orders through Canada Post and US orders through DHL. Shipping estimates quoted at checkout do not include order processing time.

Return shipping is included for orders within Canada. Orders from the US will be required to pay for shipping on returns. Any duties, taxes, COD, or fees incurred on return packages from the US will be deducted from the final refund total.

If you decide to return your order, the initial shipping cost will not be refunded. Any fees incurred on return packages will be deducted from the final refund total. This includes any duties, taxes, COD.

If your package gets sent back to our warehouse with a "return to sender" notification due to the customer providing incorrect shipping information, we will charge an additional shipping fee to send the package to the correct address, plus charge the cost of the return package. Please ensure your shipping address is correct once you receive your order confirmation.

IN STORE OR CURBSIDE/DOOR PICK UP

Please select your preferred store at checkout.

Depending on stock availability it may take 3-10 business days to process your order.

You will receive a confirmation email with instructions once the order is ready for pickup. Please do not go to the store until you have received this email.

HOW LONG WILL MY ORDER TAKE TO SHIP?

The quoted time at checkout is for delivery once your order has been processed. We try our best to ship within 2-5 business days of receiving your order. During holidays and peak sale times this may be delayed.

Orders may be subject to a review period which can cause a delay in sourcing. If we are unable to locate the item(s), we will cancel your order. We will notify you if we are out of stock or back ordered on an item.

Please note: Orders are not processed or delivered on weekends and holidays.

Canada Post Shipping: 1 to 7 business days*
*Some exceptions may apply to rural areas

In store pick ups may take 3-10 business days depending on stock quantities.

MY ORDER SAYS DELIVERED BUT IT'S NOT HERE?

Canada Post is experiencing delays as important safety measures, including physical distancing, means it takes longer to process heavy volumes of parcels. On-Time Delivery Guarantees are suspended until further notice.

Canada Post now requires that claims for a lost item must be 21 business days from the delivery standard date before opening a service ticket online or contacting the call centre. We apologize for any inconvenience and will file service tickets after this time frame.

CAN YOU PROVIDE ME WITH A TRACKING NUMBER?

Canada Post or DHL will email you a tracking number once your package has shipped, so be sure to check your email and junk mail folder. If you have not received one, please email us at orders@getplenty.com and
we will update you with the status of your order. Please keep in mind that if you place your order on a Thursday, Friday, or holiday, it may not get shipped until the following week. Please note that tracking numbers may take up to 24 hours to update.

TO MAIL YOUR RETURN

For orders within Canada, return shipping is free. Click here to request a return label. (Don't forget to include a space in your postal code!)

You can drop off your return at your nearest Canada Post.

For International Orders, return costs are the responsibility of the customer. Returns can be mailed to the below address. Any charges incurred upon receiving your package will be deducted from the amount refunded. This includes, but is not limited to: customs fees, brokerage fees, taxes, and shipping. Please use a trackable method of shipping - we will not be held liable for packages lost in transit.

Plenty Stores - Returns
1352 Vernon Drive
Vancouver BC V6A 3P7

Processing Time: We will email you once your return or exchange is processed. Please allow 2 weeks from the time you mail your return/exchange for it to be processed. A refund will be credited back to your original payment method and will post 1-3 business days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement.

EXCHANGES OF ONLINE PURCHASES

Merchandise exchanges can be made using any of the return options above. Before sending your item(s), please email us at orders@getplenty.com and let us know that you would like to make an exchange. Please reference your order number and item(s) that you would like to exchange. Your new order will ship using our standard shipping method and we will waive the shipping fee. We are unable to guarantee that exchange merchandise will be available at the time your order is processed; in these instances your original form of payment will be refunded.