Support

FAQS

Frequently Asked Questions

Where are you located and when are you open for business?

You can find all of our locations and business hours in our Contact Us section.

How do I contact someone for questions/comments?

You can email info@getplenty.com or call us at 604 733 4484 (Monday - Friday, 9AM - 5PM. Our office is closed weekends + holidays) 

Does the website have the same items as your stores?

We offer a larger selection in our stores including menswear.
If you would like to find a particular item, please feel free to contact us.

Where is the men's selection online?

Unfortunately at this time, we only have men's items available in store.

Can I get the online promotion/sale price applied to an in store purchase?

Online sale prices & promotions are only valid online and are not applicable to in store purchases.

Do you sell gift cards?

Yes, please click here to purchase a gift card.

Can I use gift cards online?

Gift cards can be used online soon! Please check back.

Will you send me a tracking number?

If you have provided us with an email during checkout, you will receive a tracking number once the package has been shipped. If you have not received one, please email orders@getplenty.com and we will provide you with an update on your order.

What is your return policy?

Our return/exchange policy and price adjustment policy can be found here.