FAQS
WHAT ARE YOUR LOCATIONS & HOURS?
You can find all of our locations and business hours in Our Stores section.
WHAT PRECAUTIONS ARE YOU TAKING TO REOPEN?
To best protect you and our employees, we are following these health and safety guidelines:
- Increased cleaning routines
- Physical distancing reminders
- Enhanced fitting room procedures
- All clothes and fitting room curtains regularly steamed
- Contactless transactions
- Order pickup at all stores
Not feeling well? We kindly ask you to come back when you're feeling better!
DO YOU SELL GIFT CARDS?
Yes, please click here to purchase one online.
CAN I USE A GIFT CARD OR STORE CREDIT ONLINE?
Gift Card: Yes, please enter the gift card number at checkout. If you have any issues please email orders@getplenty.com with your gift card number.
Store Credit: Please email orders@getplenty.com with your name, phone number, and address.
WILL YOU SEND ME A TRACKING NUMBER?
If you have provided us with an email during checkout, you will receive a tracking number once the package has been shipped. If you have not received one, please email orders@getplenty.com and we will provide you with an update on your order. Please note that tracking numbers may take up to 24 hours to update.
WHAT IS YOUR RETURN POLICY?
Our return/exchange policy can be found here.
DO YOU OFFER PRICE ADJUSTMENTS?
A one-time price adjustment can be made within 7 days of purchase with the original receipt and item(s) with tags attached.
If it is past 7 days and/or the item is not present, the difference in price will be issued as a store credit up to 30 days from the original date of purchase. Sale or promotional priced items are not eligible for price adjustments.
CAN I CONTACT SOMEONE WITH QUESTIONS/CONCERNS?
Email info@getplenty.com for general inquiries, or orders@getplenty.com for order inquiries.
Call Monday - Friday, 9AM - 4PM PST (excluding holidays)
604-428-3070 or Toll Free 1-833-946-1763
Still have questions?
Contact Us